Service Coordinator

About the Opportunity

Key Responsibilities

Scheduling & Dispatch

• Schedule and dispatch field technicians based on service priorities, technician availability, and customer needs.
• Monitor technician schedules and adjust assignments as needed.
• Coordinate job-site requirements prior to technician arrival.

Service Coordination

• Create, update, track, and close service work orders.
• Maintain accurate documentation, service notes, and customer records.
• Monitor open service calls to ensure timely completion.

Customer Service

• Communicate with customers regarding appointments, service updates, delays, and completed work.
• Respond professionally to incoming calls, emails, and customer inquiries.
• Follow up on outstanding requests and service needs.

Materials & Purchasing

• Order and track electrical materials, parts, and equipment required for service work.
• Coordinate with vendors, suppliers, warehouse personnel, and subcontractors.
• Assist with purchasing activities and inventory-related processes.

Administrative & Financial Support

• Review technician time entries and service documentation for accuracy.
• Assist with service invoicing, Accounts Payable, Accounts Receivable, and purchasing transactions.
• Prepare service-related reports and support operational planning activities.
• Assist with service quotes and customer follow-up.

Qualifications

Required

• High school diploma or equivalent.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Working knowledge of commercial electrical materials and terminology.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Outlook, Excel, and Word.
• Strong attention to detail and commitment to accuracy.
• Ability to work effectively with customers, technicians, vendors, and internal teams.

Preferred

• 2+ years of experience in service coordination, dispatching, scheduling, construction administration, or field service support.
• Experience working with a commercial electrical contractor, service department, or construction company.
• Familiarity with commercial electrical products such as conduit, wire, fittings, breakers, panels, disconnects, and related components.
• Experience ordering materials through electrical distributors or supply houses.
• Experience with dispatch software, ERP systems, CRM platforms, or construction management software.
• Bilingual Spanish skills are a plus.

Skills & Attributes

• Strong customer service mindset.
• Ability to work independently and as part of a team.
• Excellent problem-solving and decision-making abilities.
• Flexible and adaptable in a changing environment.
• Strong relationship-building and communication skills.
• High level of professionalism and confidentiality.

Physical Requirements

• Ability to sit, stand, and walk throughout the workday.
• Ability to use computers, tablets, smartphones, and office equipment for extended periods.
• Ability to occasionally lift up to 30 pounds and, infrequently, up to 50 pounds with assistance.
• Ability to respond to urgent service needs and occasional extended hours during peak business periods.

Compensation & Benefits

• $24.00 - $28.85 per hour
• Temp-to-hire opportunity
• Full-time schedule
• Onsite work environment
• Opportunity to join a respected commercial electrical services team upon successful completion of the temporary assignment